18th
WiFi, why it drives support techs nuts
Wi-Fi is still the Wild, Wild West.
The challenge of configuring laptops for wireless connectivity, and keeping them up to date, is probably the single biggest nightmare IT professionals face daily. IT must decide which air cards to use, and if they’re going to employ encryption or set up a VPN, and if so, for which employees/students and under what circumstances. Should the company support mom and pop providers for its users on the road, or only big, trusted carriers? What about employees with their own routers and networks in a home environment? The questions go on and on, as do the support issues, IT managers say. And it’s made worse by the fact that most users are clueless, says Vince Kellen, vice president of information services at DePaul University in Chicago. “Wireless overwhelms nontechnical people,” he says flatly. “There are literally 20 to 30 different topics related to the choices we make about technology and upgrading, and the users just can’t grasp the complexity.”
http://www.itworldcanada.com/Pages/Docbase/ViewArticle.aspx?ID=idgml-f190b1c4-15f9-4877&sub=541537
